SUPPORT PLANS

One Hour Support

Any special (once-off) request (minimum 1 hour), e.g. support with upgrading, site reset, installing an app, etc. on your site. No jobs done without ticket request from client.
If you want us to install the latest Joomla! for you - order here (default installation and template)

Three Hours Support

Any maintenance or support of your site, etc. to be done up to a maximum of 3 hours. Maintenance done in 15 minute units. This plan expires when 3 hours are depleted or after 3 months if not fully utilized. Monthly Maintenance report available. No jobs done without ticket request or pre-arranged SLA from client.

Six Hours Support

Any maintenance or support of your site, etc. to be done up to a maximum of 6 hours. Maintenance done in 15 minute units. This plan expires when 6 hours are depleted or after 6 months if not fully utilized. Monthly Maintenance report available. No jobs done without ticket request or pre-arranged SLA from client.

Twelve Hour Support

Any maintenance or support of your site, etc. to be done up to a maximum of 12 hours. Maintenance done in 15 minute units. This plan expires when 12 hours are depleted or after 12 months if not fully utilized. Monthly Maintenance report available. No jobs done without written (email) request or pre-arranged SLA from client.
Best value option!

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