Support Plans

4 Support Plans to Choose From

eKaya is happy to manage your website on an ongoing basis. As such, we have three support plans available for you to choose from. These plans are to help maintain your website if you don’t have the time or expertise.

Note that the support plans are for maintenance purposes and any major website upgrades/ overhauling/ migration are quoted for on request. We’re available Mon-Fri to discuss and quote for your individual needs.

 

Plan 1 – R95.00 per 30-minute unit*
This plan is for someone who wants to roll out occasional improvements to their site, like the installing and setup of apps, or upgrading the CMS. It also includes updates to calendars, social media updates and publishing newsletters.
This service could best be described as a pay as you go option. You are responsible for all software licenses and costs.
Remote support e.g. setting up your email account on your PC/ laptop, etc. also available.

 

Plan 2 – R180.00 per month*
This plan is for someone who does not have the adequate internal expertise or the time/ staff to manage their website or updates. It includes managing your site by checking and updating all software and licensing for your site, like Joomla! or WordPress (security) updates, third party (apps/ plugins) updates, licensed template updates, install and configure Akeeba Admin Tools Pro and Akeeba Backup Pro. Akeeba provides double layer login security. We will also download site backups to a separate server on a weekly basis.
- E-commerce and social media sites are discussed and quoted for on request.
- Licensing of Akeeba, agreed upon templates, JCE Editor Pro carried by eKaya. (Should you transfer your site to another host this software will be removed/terminated) immediately.

 

Plan 3 – R250.00 per month*
This plan is for someone who requires major and minor site updates on a regular basis, like updating calendars, sending newsletters, publishing images/ content, etc. excluding the services offered in Plan 2. If you require both services from Plan 2 and 3, go to Plan 4. 

 

Plan 4 – R387.00 per month*
This Plan combines all security/ update and content management services of Plans 2 and 3. Order it together with your hosting plan, pay 12 months in advance and get 10% off! 

*Refer to the table below for detailed rates.

Support Plans
Type
Agreement (SLA)
Cost
Time/frequency
App installation & setup
Software licensing & costs
Third-party updates
Weekly specialised off-site backup
Specialised security protection
Content & social media
Free fax-to-email number
Proceed to checkout
PLAN 1
Apps & Improvements
Pay as you go
R95.00 per 30-minute unit
Minimum 30 min per job
Yes(2)
No(3)
No
No
No
Yes (installation & setup only)
Order Here
Order Here
PLAN 2
Maintenance, Security & Updates
12-month agreement (paid in advance)
From R180.00 per month
Up to 15 min per week
Yes
Yes
Yes
Yes
Yes
No
Order Here
Order Here
PLAN 3
Content Management(1)
12-month agreement (paid in advance)
From R250.00 per month
Up to 30 min per week
No
Yes
No
No
No
Photo, video, article, calendar, newsletter publishing(4)
Order Here
Order Here
PLAN 4
Combo (Plan 3 & 4)
12-month agreement (paid in advance)
From R387.00 per month
Up to 45 min per week
No
Yes
Yes
Yes
Yes
Photo, video, article, calendar, newsletter publishing(4)
Order Here
Order Here

(1) Content writing and editing not included. Quoted and charged separately.
(2) Cost dependent on the requirements, the degree of difficulty and time spent.
(3) You pay for and manage licensing yourself.
(4) Content, design and artwork not included. To be provided by the client.

 

Do you need help with creating content or designing artwork?
We have some excellent creatives on board that can help you. So, if our current Plans are simply not covering everything you need, let us know and we’ll contact you to discuss a fuller, tailor-made package.

 

   * Please inquire Here if you need more information about our Support Plans or need an estimate for a specific installation and/or configuration of an app/ plugin.