Support Plans

Typically eKaya WEB Services clients choose to implement a Content Management System (CMS) like Joomla or Wordpress that allows them to manage part or their entire website themselves. However, from time to time they may require consulting or other help with their websites e.g. alter websites, installing and setup of apps (components/ modules/ plug-ins), publishing newsletters, updating calendars. Normally we quote a body of work, with a minimum charge of one hour at R199.00 per hour.

Our Support Plan takes the hassle and worry out of maintaining a website. It is a discounted, pre-paid plan of website support or maintenance time. Support Plans are services where clients may not have adequate internal expertise or simply do not have the time and/or staff to manage their website and updates themselves. Some clients have such infrequent updates it is not cost efficient to perform the work in-house.

Remote support e.g. setting up your email account on your PC/ laptop, etc. also available.

eKaya WEB Services is happy to manage your web site on an on-going basis. You pay for the time used* in 15 minute increments with a minimum of 15 minutes per job. No jobs are done without official support (ticket) request or a pre-arranged service level agreement (SLA). Support Plan clients also receive priority on their updates, with most changes performed within one working day. See the table below for Support Plan pricing and order your plan today to take the hassle out of managing your website whilst improving its results. Select one of our support plans while ordering/renewing your hosting plan (see our Combo Plans) and receive a further 10% mark down on support.
 
Support Plans (SLA)
Valid hours
Cost
Cost per hour
Effective discount**
Saving**
Term valid***
Free fax-to-email number
Proceed to checkout
1  HOUR
1
R199
R199
0%
0
1 month
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3 HOURS
3
R567
R189
5%
R30
3 months
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6 HOURS
6
R1074
R179
10%
R120
6 months
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12 HOURS
12
R2028
R169
15%
R360
12 months
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* Please note Support Plans are not for major web site upgrades/ over hauling/ migration, which must be quoted separately.
** Only when bought in advance.
*** Expires if not used in set time.